A to Z guide to Mobile Number Portability in India | All you need to know

TELECOM REGULATORY AUTHORITY OF INDIA

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Customer guide for availing the facility of Mobile Number Portability
Request for porting

I. Contact the new mobile service provider to whom you want to port your mobile number.

II. Obtain Customer Acquisition Form (CAF) & Porting Form.

III. Read the eligibility, probable reasons for porting rejection and other
conditions carefully.

IV. If eligible, fill up the CAF and Porting Form. For filling up of porting form you need a ‘Unique Porting Code’ (UPC)

V. To obtain UPC send SMS from the mobile number you want to port to
the number ‘1900’ with text ‘PORT’ followed by space followed by your
10 digit mobile number you want to port. (As pre-paid SMS is not
permitted, in Jammu & Kashmir the subscriber has to dial ‘1900’ to get
an UPC, the operator at ‘1900’ provide the UPC after verifying
subscriber number with CLI.)

VI. It may be noted that you will receive an auto generated 8 digits UPC
from the Donor operator. The first two characters of the UPC consists of
‘Alphabets’ and remaining 6 digits will be numerical characters except
zero.

VII. Submit the duly filled Porting Form and CAF along with requisite
documentary proof to the mobile service provider.

VIII. If you are a post paid subscriber, submit a paid copy of the last bill
issued along with Porting Form and CAF.

IX. Obtain new SIM card from the new service provider
X. Service provider may charge porting charge maximum upto Rs 19/-

You can withdraw your porting request within 24 hrs of applying.

However, the porting charge is non-refundable.

Activation of ported number:

XI. Your new mobile service provider will intimate you the date & time of
porting on your mobile phone.

XII. Change over takes place on the 7th working day (15th working day in
case of Jammu & Kashmir, Assam and North East service areas).

XIII. The service disruption time shall be around 2 hrs during night time of the date/time of porting.

XIV. Replace the old SIM with the new SIM provided by your new mobile
service provider after the specified date and time.

Eligibility and Other Conditions

  • You are allowed to move to another mobile service provider only after 90
    days of the date of activation of your mobile connection or from the date of last porting of your mobile number, which ever is applicable.
  • You are allowed to change mobile service provider within the same
    service area only.
  • If you are a postpaid subscriber, please ensure that you have paid all
    the dues as per your last bill (You will have to sign an undertaking in the
    Porting Form also).
  • If you are a Pre-paid subscriber, please note that the balance amount of
    talk time, if any, at the time of porting will lapse.

For any Complaints
DoT Public Grievance Cell for any MNP complaint, if not solved by DONOR/RECIPIENT network
Tel. No. 011-23356666
Fax No. 011-23357777
Website http://www.pgportal.gov.in

Postal Address
112,Sanchar Bhavan, 20, Ashoka Road, New Delhi 110001
Email id
ddgpg-dot@nic.in
ap@trai.gov.in daca@trai.gov.in
ca@trai.gov.in cp@trai.gov.in

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